Privacy Policy

Last updated July 31, 2025

Jusoor Labs Inc. (“Jusoor Labs”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and disclose your information when you use our services—including our website, mobile application, and virtual reality (VR) app—and outlines your privacy rights and how the law protects you.

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Interpretation and Definitions

“Account” means a unique account created to access our Services.

“Company” refers to Jusoor Labs Inc., a Delaware corporation, 16192 Coastal Highway, Lewes, DE, USA.

“Device” means any device that can access the Services, including computers, smartphones, and VR headsets.

“Personal Data” means any information that identifies you.

“Service” refers to our website (https://jusoorlabs.com), mobile app, or VR application.

“You” means the individual or legal entity accessing or using the Service.

Types of Data Collected

Personal Data

We may collect the following:

  • Name, email address, phone number, and school affiliation
  • Login credentials
  • User-generated content (e.g., experiment results, scores, comments)
  • Support queries and communication logs

Usage Data

We automatically collect:

  • IP address and browser/device type
  • Pages visited, time spent, and interaction logs
  • VR session duration and experiment participation data

Cookies and Tracking Technologies

We use cookies and similar tools to analyze usage and improve user experience. You may disable cookies via your browser settings.

How We Use Your Data

We may use your data to:

  • Provide and maintain the Service
  • Enable experiment progress tracking
  • Sync data across devices
  • Generate reports for teachers or administrators
  • Send updates, alerts, or support communications
  • Analyze usage to improve features and performance
  • Comply with legal obligations

Disclosure of Personal Data

We may disclose your data to:

  • Service Providers such as AWS or Unity under strict confidentiality
  • Schools or Educational Institutions if your account is affiliated
  • Legal or Regulatory Authorities if required by law
  • In case of a business transfer (e.g., merger, acquisition)

We do not sell your data to third parties.

Data Retention

We retain personal data only as long as necessary:

  • While your account is active
  • To comply with legal obligations
  • To resolve disputes and enforce agreements
  • Aggregated and anonymized data may be stored for longer periods

Data Transfers

Your data may be transferred to and stored in servers outside your country. We ensure adequate protection using standard contractual clauses and compliance with data protection laws.

Security of Your Data

We use industry-standard security measures including encryption, access controls, and firewalls. However, no method of transmission is 100% secure, and we cannot guarantee absolute safety.

Children’s Privacy

Our services are designed for school use and may be used by students under 13 only with parental or school consent. If we discover that data has been collected from a child without proper consent, we will delete it.

Your Data Protection Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data
  • Restrict or object to data processing
  • Withdraw consent where applicable
  • File a complaint with a data protection authority

To exercise your rights, contact us at info@jusoorlabs.com.

Privacy Practices for Jusoor Labs Mobile and VR Applications

This section applies specifically to users of Jusoor Labs' mobile and VR applications, including on Meta Quest and other platforms.

Data We Collect in the App

  • Account Information: Email, name, school ID
  • Usage Data: Interactions, time spent, experiment scores, actions
  • Device Information: VR headset model, OS version, technical diagnostics
  • Optional: Microphone or camera (only with permission)
  • Location (non-precise): Based on IP address for analytics or compliance

Why We Collect This Data

  • To provide educational content and interactive features
  • To track user progress and generate reports
  • To fix bugs and improve performance
  • To personalize learning experiences
  • To ensure platform integrity and moderation (e.g., preventing abuse)

We do not collect biometric, health, or advertising identifiers.

Legal Basis for Processing

  • Performance of contract
  • Legitimate interest (platform improvement, security)
  • Legal compliance
  • User consent (e.g., voice access)

Data Sharing

We may share with:

  • Cloud infrastructure providers (e.g., AWS)
  • Schools (if account linked to an institution)
  • Platform partners (e.g., Meta, Unity) as per their terms
  • Moderation and analytics tools (e.g., Photon, Mixpanel)

We do not sell data or share with advertisers.

Data Deletion Requests

  • Email info@jusoorlabs.com with your account email or username.
  • We will confirm and process the deletion within 14 business days.
  • Data required for legal or educational obligations may be retained in anonymized form.

Children’s Privacy in VR

Jusoor Labs' VR apps are intended for supervised educational use. Users under 13 require school or parental authorization. We comply with COPPA and GDPR-K and allow parents or schools to request data access or deletion.

Third-Party Services

We use third-party tools such as:

  • Unity Technologies (https://unity.com/legal/privacy-policy)
  • Photon Engine (https://dashboard.photonengine.com/account/privacyandcookiepolicy)
  • AWS Cloud
  • Meta Platforms (https://www.facebook.com/privacy/policy)

Their use of your data is governed by their respective privacy policies.

Changes to this Privacy Policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date and notify you via email or on our website.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: